Frequently asked questions
A website cannot answer every question. That's why we have put together a list of the most frequently asked questions, and our responses. If you want to know more, whether it’s about our services, other topics or systems, you can also contact us directly. We would be happy to help you personally.
Answers to some frequently asked questions can also be found here:
Do you have a service branch near me?
As part of the stow Group, we are represented in many locations worldwide, covering the highest service levels and local contacts in almost every region.
Do I have to take a preconfigured service package?
No. We do offer certain service packages for the most common cases, but you can also compile your own individual package from our services.
Are spare parts in a kit cheaper than buying them individually?
Yes. If you choose a spare parts kit, you will make significant savings compared to buying them individually.
Do you also offer remote maintenance?
Yes. Our service specialists connect to your system via VPN and can often solve problems very quickly.
Can you also support me with an upgrade or retrofit of my system?
Yes. Contact our experienced technicians who will assist you in upgrading your solutions to the latest technologies and features.
Do you offer a relocation service?
Yes. Our experienced engineers will support you every step of the way to ensure a smooth relocation of your facility.
Do my staff have to come to you for training?
No. If you wish, we can train your staff at your premises or offer an eLearning option.
How will I know if a training course was successful?
At the end of a training course, we conduct a final examination and issue a corresponding certificate if the course is passed.
Do you offer the possibility for short-term rental of shuttles?
Yes, we offer our customers the possibility to rent atlas 2D shuttles temporarily for a maximum period of 6 months. In this way, additional capacity can be provided during peak periods without having to purchase additional shuttles.
The services include rental for a maximum of 6 months including batteries – with no purchase option at the end of the rental period. The costs are calculated monthly and vary depending on the rental period. In addition, costs are incurred for the preliminary study, commissioning, shipping and any damage that may have occurred. The usual warranty conditions apply.
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