Movu customer care keeps your system running smoothly

Movu Customer care hero

What makes Movu's customer care so special?

Movu’s service revolves around one simple principle: we know that technical problems can stop our customers’ production which is why we do our utmost to prevent this.

That is also why we have developed a customer service that enables us to respond rapidly to any service issue. We offer comprehensive service solutions to support you along every step of the way, from commissioning your equipment, robot inspection and preventive maintenance, to on-site repairs, relocation support or upgrading your products and systems.

Our service engineers are constantly honing their skills to ensure they meet the most stringent requirements, Movu’s high quality standards and our customers' expectations.

Even minor defects can cause complete and unexpected shutdowns or serious damage if they are not repaired in time. That is why professional, fast and high-quality service is essential. As part of the Stow Group, we always have a location near you and can provide rapid assistance when problems occur.

Movu guarantees that you will always receive the best support. No one knows our products as well as we do – because we made them.  Only we have the complete knowledge down to the smallest detail.

Our services at a glance

Engineering

Movu project engineers will develop a design tailored to your exact requirements.

Movu Our customer care
Movu on-site assembly hero

On-site Assembly

We install and commission your systems quickly and with the highest quality thanks to specially qualified installation teams.

Training

We provide your staff with technical training, enabling them to operate our solutions correctly and carry out certain maintenance tasks themselves.

Movu Our customer care
Movu Our customer care

Maintenance

We maintain your storage systems and perform any necessary repairs directly.

Inspection

Our experts perform the mandatory inspections and tests on your racking systems and your robots.

Movu Our customer care
Movu Our customer care

Spare parts

We stock spare parts for all our products and for the entire service life of your system.

Support line

We are always there for you, 24/7 on request.

Movu Our customer care

Our extra service:

Movu’s customer satisfaction managers

Our service center includes a special department completely dedicated to customer satisfaction and focused on providing you with an even higher level of service.

Our customer satisfaction managers proactively contact Movu customers to ask if everything is going as planned. They listen to their suggestions and requests and initiate the necessary activities.

Movu our customer care

Choose only the services you need

Movu customer care

We offer a range of different service packages. In addition, you can also put together exactly the package you need from our extensive range of services. If you need a service that we do not offer yet, simply contact us. Together, we will find a solution.

Career opportunities

Work at Movu

Working at Movu is more than just a job – it’s an opportunity to be part of a fast-growing and innovative company. Through our hard work, perseverance and commitment we create cutting-edge automated products that will change the warehouse industry forever. Join us. Want to find out more?

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Movu. No warehouse left behind.

Contact us now to find out how we can help you find the best automation solution for your warehouse.